Maryana is one of our client accountants.
Her job is to make sure rent is paid on time and landlords get their rental income as quickly as possible.
"If a tenant misses a rental payment it flags up straightaway on our system. We’ll give them a call that day to find out what has happened. In most cases, we manage to collect the payment by debit card or credit card over the phone and help them set up a new standing order."
We pride ourselves on paying our landlords on the same day that we receive rent into our client account. Our payments go through the faster payment system (FPS), so our landlords usually receive their rental income within a few hours of it arriving in our client account.
And in nearly all cases, we take our commission fees monthly, so landlords benefit from a fixed rate of monthly rental income throughout the year.
But circumstances can change for even the best tenants, and the reality is that tenants do sometimes lose their jobs.
Our rental guarantee protects our landlords from a loss of rental income even in the event that the tenant is no longer able to pay their rent.
Providing a rental guarantee as standard is almost unique, and were proud to include it free of charge with our Concierge package.
So if you think that a rent guarantee might be useful to you, give us a call on 0207 099 4000 and we’ll talk you through exactly how it works. If you have a specific accounts question for Maryana or her team, please call 020 7428 5350.