Tenant Online Account

You’ll have access to your Tenant Online Account from the moment you reserve a property. Complete and monitor your application at a time and place that suits you.

When you’ve moved into the property, your account becomes an invaluable tool for raising maintenance requests and accessing key documents.

Using the tenant portal for onboarding

As a new tenant, you’ll complete most of the tenancy process online. This includes referencing, Right to Rent checks, and signing documentation. When there’s a new task or when we move your application along, you’ll get an email. The quicker you fill everything out on your tenant portal, the quicker we can process your application.

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Tenant onboarding

  • Pay your holding deposit
  • Complete your ‘What Happens Next’
  • Complete Right To Rent
  • Complete referencing
  • Add additional occupants
  • Upload ID / Proof of residency
  • Sign terms
  • Coming soon - pay completion/move-in funds
  • See what has been completed/signed off at a glance
  • View key guides relating to renting your property
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Ongoing support with your tenant portal 

All named tenants can access the account to make payments, raise maintenance, and view documentation 24/7. Your Tenant Account also features handy guides for renters. 

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What can your Tenant Online Account offer?

  • Raising maintenance requests quickly and easily (Managed tenancies only)
  • Making rent/No Deposit Option payments
  • Access to tenancy agreement documents and compliance certificates
  • Ability to keep your contact information up to date easily
  • View residency benefits, including the budget planning calculator (Residency tenants only)
  • And much more to come!

To log in or register, click the button below. For further information about your online account, contact your local branch or property manager. 

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New updates coming to your Tenant Online Account

We’re moving with the technology, expect new developments and exciting features in the future.

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Tenant portals, but we’re still here.

If you prefer to interact with a person, the tenant portal hasn’t replaced our staff. They are all in the office, should you have a query – you’re welcome to call or pop in at any time.

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How much is your property really worth?

Getting an accurate valuation is vital when you are selling or letting a property. Our team are experts in the London property market. Get in touch to find out how much your property is worth.

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Do you have a question for our experts?

We are able to give you expert advice on a case by case basis. Complete the form and a local expert will be in touch.

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rating from 4610 reviews

Google Reviews
Carlos was absolutely amazing! He showed me around a property and I was so impressed by how kind, helpful and genuinely welcoming he was from the moment I arrived. He really took the time to show me around properly, answer all of my questions and understand exactly what I was looking for. What stood out most was how much he genuinely cared about helping me find the perfect place to rent, rather than just showing me a property and rushing me through it. He was incredibly knowledgeable, patient and friendly, and made the whole experience feel so easy and comfortable. Carlos is an absolute star and a real credit to the team. You can tell he genuinely cares about the people he is helping, and I couldn’t recommend him highly enough. If you’re looking for somewhere to rent, you’re definitely in great hands with Carlos!
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Keira Williams
1 day ago

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