Protecting tenants’ deposits

We’re insured agents and as members of The Tenancy Deposit Scheme (TDS) we will hold deposits.

How much is a tenant's deposit?

A tenant’s deposit usually is twice the monthly rental for the property. The purpose of the deposit is to cover damage to the property beyond normal wear and tear, as well as any rent arrears or costs incurred due to a breach of the contract.

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What is the tenant deposit scheme (TDS)?

The TDS is established to serve three principal objectives:

  • To ensure the return of the deposit promptly at the end of a tenancy, where no dispute is raised
  • To protect tenants’ deposits throughout their tenancy
  • In the event of a dispute, to ensure that it is dealt with fairly and quickly by the Independent Complaints Examiner

At the end of any tenancy, Portico will return the deposit to the tenant as soon as practicably possible, less any deductions agreed. However, occasionally, a dispute may arise regarding the proposed deductions. If two parties cannot agree, Portico will refer any deadlocked disputes to the TDS. Each case is sent to an Independent Complaints Examiner and is subject to expert third-party adjudication, resulting in the apportioning of deposit money.

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Find your local renting expert

If you’re considering renting in London, our expert letting agents will be able to talk you through the local areas, the properties, and the benefits of renting with Portico.

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How much is your property really worth?

Getting an accurate valuation is vital when you are selling or letting a property. Our team are experts in the London property market. Get in touch to find out how much your property is worth.

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Do you have a question for our experts?

We are able to give you expert advice on a case by case basis. Complete the form and a local expert will be in touch.

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Tenancy manager Ellie Neal was prompt in responding to a query I had as a tenant. She kept me updated throughout and was effective and professional in resolving the issue.
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